Maruti Suzuki got in touch with its customers in the cyclone-stricken regions of West Bengal, Odisha, Andhra Pradesh and Jharkhand in advance to educate them through SMS. The field teams were assigned a district first and then their contact details were shared with customers to reach out for help and support, MSIL informed.
Maruti Suzuki also tied up with seven vehicle towing agencies to provide seamless services to customers. The supply of spare parts has also been prioritized in the regions.
“The current scenario in Amphan affected regions is heart-breaking. We pray for the well-being of people and are committed to ensure full-fledged support to our customers in this time of severity. We have set up exclusive teams to coordinate, monitor and provide 24×7 support to customers at all service workshops in the region. Maruti Suzuki has rolled out a set of detailed Standard Operating Procedures (SOPs) for its service centres to prevent spread of COVID-19 pandemic. These SOPs are devised to ensure safety and wellbeing of the customers and staff,” said Partho Banerjee, Executive Director of Service at Maruti Suzuki.
Maruti Suzuki currently has 425 service centres operational across the cyclone affected regions of West Bengal, Odisha, Andhra Pradesh and Jharkhand.